At Marshi Digital Inc., we value your satisfaction and strive to provide high-quality services and products. If you experience any issues with our services, we are committed to resolving them promptly. Please review our refund policy below for more details:
Eligibility for Resolution and Refunds
1. Contact Us Within 15 Days
If you encounter any issues with our services, you must notify us within 15 calendar days of the service completion or product delivery date.
2. Resolution Commitment
Our team will work diligently to resolve any reported issues and ensure you receive the quality and satisfaction you deserve.
3. Refund Eligibility
- If we are unable to resolve the reported issue after our best efforts, we will initiate a full refund of the payment for the affected service or product.
- Refunds will only be processed if we confirm that the issue cannot be fixed.
Refund Process
- To request a refund, please contact us at Info@marshidigital.com with your order details, proof of purchase, and a description of the issue.
- Once your refund is approved, the amount will be processed and returned to your original payment method within 7-10 business days.
Exclusions
This refund policy does not apply to:
- Issues not reported within the 15-day period.
- Problems arising from misuse, improper handling, or changes made by the customer after the service/product delivery.
- Services that have been fully completed and delivered according to the agreed specifications.
- Third-party costs or expenses incurred during the project.
Service-Specific Policies
Web Development Projects
- Refunds are available if the delivered website does not meet the agreed specifications.
- Changes in project scope after approval may incur additional charges.
- Domain and hosting costs are non-refundable.
Digital Marketing Services
- Monthly retainer fees are refundable on a pro-rated basis if services are discontinued mid-month.
- Ad spend and third-party platform costs are non-refundable.
- Campaign setup fees are non-refundable once work has commenced.
Content Creation Services
- Refunds are available if delivered content does not meet the agreed specifications.
- Revisions beyond the agreed number may incur additional charges.
- Stock photo and licensing costs are non-refundable.
Dispute Resolution
If you are not satisfied with our resolution of your concern, we encourage you to contact us directly to discuss the matter further. We are committed to working with you to find a mutually acceptable solution.
Our Commitment
Thank you for choosing Marshi Digital Inc. Your satisfaction is our top priority, and we are here to ensure a positive experience with our services and products. We believe in building long-term relationships with our clients based on trust, quality, and exceptional service.